Privacy policy
This policy explains how Rustic Owl Limited, trading through doorstand.co.uk, uses personal information when you visit the website, contact us or place an order.
Who we are
Rustic Owl Limited
6 Tardebigge Court, Redditch, B97 6QW, United Kingdom
Email: kieren@doorstand.co.uk
Information we collect
- Your name, billing and delivery addresses, email address and telephone number where supplied.
- Order, delivery, return and customer-service information.
- Technical information such as IP address, browser type, device information and cookies.
- Messages and other information you send when contacting us.
How we use your information
- To process, deliver and manage orders.
- To provide customer service and handle returns or disputes.
- To prevent fraud, keep the website secure and comply with legal and accounting obligations.
- To understand and improve the website and shopping experience.
Payments
Payments are processed securely by PayPal. Rustic Owl Limited does not receive or store your complete card or bank details. PayPal processes information under its own privacy terms.
Who we share information with
We share only what is necessary with service providers involved in operating the store, including PayPal, delivery providers, website hosting and WooCommerce services, and professional advisers or authorities where required by law. We do not sell your personal information.
Cookies
The website uses cookies needed for functions such as the basket, checkout, account security and remembering preferences. Service providers may also set cookies required to provide their services.
How long we keep information
Order and transaction records are kept for as long as needed to fulfil orders, resolve disputes and meet legal, tax and accounting obligations. Other personal information is kept only for as long as it is needed for the purpose collected.
Your rights
You may ask for access to, correction of or deletion of your personal information, and may have rights to restrict or object to its use. Email kieren@doorstand.co.uk. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We may update this policy when our services or legal obligations change. Last updated: 24 August 2026.